We recently deployed an update which addresses some issues with reminders getting created at the incorrect time. In order to completely fix your account, you will need to set your timezone in Reveille. Go to your Settings page, and choose the time zone that matches what your Backpack timezone is. The change is saved automatically. After your timezone is set in Reveille, any new calendar events that include reminder hash-tags will have reminders created at the correct times.
Will My Existing Reminders Get Fixed?
Yes! We automatically scanned your Backpack calendar for you when you set your time zone and recreated all of the reminders that were scheduled for the wrong times.
A bug in the software that connects Reveille with Backpack was causing reminders to be created at the wrong time, sometimes off by many hours. Or, to put it in simpler terms, we screwed up and we are really sorry it happened. To make it up to you, we are going to reset the 30-day trial period on all accounts starting today. Thank you for your patience while we worked to fix this issue.